W13 - Redesign

Source / Reference:

1) Week10-12 Lecture slides-Lecture 12: Redesign principles


2) Business Process Re-engineering: A Case study at Turku University of Applied Sciences
http://www.iseing.org/emcis/EMCIS2007/emcis07cd/EMCIS07-PDFs/631.pdf
Subject: Lecture 10-12- Redesign Principles and Case study of BPR
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Response:  


The business process introduced in the case study involves a human resource management process concerned with teaching in the university. The process involves organization of teaching resources for lecturers and professors to use in the classroom. Furthermore, the case study is more of a qualitative approach as mentioned in the paper.


Major problems described which are looked into are as follows: cycle time too slow, difficult to follow, lots of errors when adjusting, insufficient data management tools. Stakeholders of this business process reengineering strategy include teachers, the director of education, degree programme manager, and the payroll department.


Their To-Be system will be enabled through the use of Microsoft Access. Initially, the process began with the restructuring and redefining phase, which is one of the aspects of redesign principles - Lose Wait,Orchestrate, Mass Customize, Synchronize.


Lose Wait - By automating the process, managers were able to reduce the cycle time through the use of Tonni600 as an information system. There were also able to apply the Synchronize aspect by combining both technological part and manual part of the process, since the process itself was not fully automated.


The case study also shows examples of changing of information around the process through Digitizing and Propagating. For example, they were able to store relevant information through the web and java applets. Since the HRM system is now online, information was easily propagated through the relevant stakeholders.


As a whole the new process improved and was generally a better system than the old one. Especially in terms of efficiency and data availability, the university was able to take advantage of the upcoming IT advances to promote and improve their current HRM system.